Paid Memberships Pro - Reason For Cancelling Add On WP Registry grade A. No security issues foundWP RegistryNo security issues foundOpen the reportA

Require members to provide a reason for leaving before they can cancel their membership. This reason will be added to the emails sent to both the user and administrator.

Description

Features:

• Require members to provide a reason for leaving before they can cancel their membership.

Simply activate the plugin and a new checkout page template will be used, requiring your users to enter a reason, before they can cancel their membership. The reason will be added to the emails sent to both the user and administrator.

Installation

1. Upload the pmpro-reason-for-cancelling directory to the /wp-content/plugins/ directory of your site.
2. Activate the plugin through the 'Plugins' menu in WordPress.

Frequently Asked Questions

I found a bug in the plugin.

Please post it in the issues section of GitHub and we'll fix it as soon as we can. Thanks for helping. https://github.com/strangerstudios/pmpro-reason-for-cancelling/issues

Changelog

1.2.1 - 2026-05-05

• ENHANCEMENT: The Edit Member "Cancellation Reasons" panel now shows an em-dash for missing dates or levels and a [deleted level #N] placeholder when a referenced level no longer exists. #40 (@andrewlimaza)
• BUG FIX: Fixed PHP errors and incorrect translation handling on the Edit Member "Cancellation Reasons" panel when a user's stored cancellation reason was in the older string format instead of an array. #40 (@andrewlimaza)

1.2 - 2026-03-13

• ENHANCEMENT: Changed "N/A" to "System Cancelled" to provide a clearer reason for cancellation when the member is cancelled by the system instead of the user.
• ENHANCEMENT: Adjusted reason for cancelling wording to be more user-friendly and clear.
• REFACTOR: Removed deprecated logic for PMPro < 3.0 to simplify the codebase and improve maintainability.

1.1 - 2024-07-15

• ENHANCEMENT: Added support for v3.1+ Paid Memberships Pro frontend changes.
• BUG FIX: Fixed conflict with the Unlock Protocol Add On where the Edit Member panel for this Add On may not show. #30 (dparker1005)

1.0 - 2024-02-21

• FEATURE: Added an Edit Member panel to view all of a user's cancellation reasons when using PMPro v3.0+. #29 (@dparker1005)
• ENHANCEMENT: Cancellation reasons are now stored in user meta instead of order notes when using PMPro v3.0+ to simplify querying cancellation reasons. #29 (@dparker1005)
• ENHANCEMENT: Adding a label to improve accessibility for the "reason for cancelling" field. #28 (@patric-boehner)
• BUG FIX: Adding missing </form> tag to the cancel page template. #24 (@dparker1005)
• REFACTOR: When using PMPro v3.0+, the plugin now uses built-in hooks to add the "reason for cancelling" field instead of a custom template. #29 (@dparker1005)

0.2.1 - 2021-09-13

• BUG FIX/ENHANCEMENT: Now ensuring that levelstocancel URL parameter is set when cancelling a level.

0.2 - 2020-09-03

• ENHANCEMENT: Added MMPU compatibility.
• ENHANCEMENT: Enabled translation/internationalization.
• BUG FIX/ENHANCEMENT: Now properly stripping slashes from reason for cancelling input.
• BUG FIX/ENHANCEMENT: Wrapped additional strings for localization (Thanks, Mirco Babini).
• BUG FIX: Resolved issue where blank order may be created during membership cancellation.

.1.3 - 2020-01-14

• BUG FIX: Fixed issue where users would not be prompted for the reason for cancelling

.1.2

• Prepared for translation

.1.1

• Added readme.txt

.1

• Initial version of the plugin.