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manifest / ecommerce / priority-ticket-payment

Priority Ticket Payment

A comprehensive WordPress plugin for managing priority ticket submissions with payment integration for WooCommerce and Awesome Support. Supports Elementor Pro forms with automatic ticket creation, priority assignment, and agent management.

by SPARKWEBStudio · github.com/spkcd/priority-ticket-payment · website

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Install

No release zip yet. The repository archive installs, but the folder name will carry the branch suffix and updates will not flow:

wp plugin install https://github.com/spkcd/priority-ticket-payment/archive/refs/heads/main.zip
Readme github.com/spkcd/priority-ticket-payment ↗

Priority Ticket Payment WordPress Plugin

A comprehensive WordPress plugin for managing priority ticket submissions with payment integration for WooCommerce and Awesome Support. Features Elementor Pro form integration, automatic ticket creation, priority assignment, and professional agent management.

🎯 Key Features

💳 WooCommerce Integration

  • Custom Thank You Pages: Redirect customers to custom pages after ticket purchases
  • Automatic Order Processing: Seamless integration with WooCommerce checkout
  • Priority Tier Detection: Intelligent user priority assignment based on purchase history
  • Product Auto-Creation: Automatic WooCommerce product generation for each tier

🎫 Awesome Support Integration

  • Automatic Ticket Creation: Creates support tickets from completed orders
  • Priority Assignment: Maps payment tiers to Awesome Support priority levels
  • Agent Assignment: Automatic coach/agent assignment based on form selections
  • Clean Ticket Interface: Professional, clutter-free ticket display

📝 Elementor Pro Forms

  • Dynamic Form Selection: Different forms for each priority tier (A, B, C, D)
  • Multiple Form IDs: Support unlimited additional form IDs across different pages
  • Smart Field Detection: Automatic subject, message, and attachment handling
  • Auto-Population: Name and email fields automatically filled for logged-in users
  • File Upload Support: Up to 3 file attachments for paid tiers
  • Real-time Validation: Instant feedback and validation

💌 Email Notifications

  • German Client Notifications: Professional email templates in German
  • Custom Branding: UMGANG UND SORGERECHT branded communications
  • Instant Notifications: Real-time email alerts for ticket replies
  • Smart Link Generation: Direct links to ticket overviews

⚡ Performance & Caching

  • Immediate Visibility: Client replies visible instantly without logout/login
  • Advanced Cache Management: Support for Redis, Memcached, and persistent caches
  • Smart Cache Clearing: Targeted cache invalidation for optimal performance
  • No Refresh Required: Seamless user experience

🚀 What's New in Version 1.2.6

🛠️ Auto-Population Fix

  • Universal Coverage: Auto-population now works with ALL Elementor forms (not just shortcode forms)
  • Smart Detection: Only activates on pages with configured priority ticket forms
  • Dynamic Support: Handles popup forms, AJAX-loaded forms, and dynamic content
  • Performance Optimized: Efficient loading only for logged-in users with configured forms

🆕 Previous: Multiple Form IDs Support (v1.2.5)

  • Additional Form IDs: Support unlimited Elementor form IDs across different pages
  • Comma-Separated Management: Easy setup with "f755476, form123, another-form" format
  • Shortcode Enhancement: Use [priority_ticket_form form_id="f755476"] for specific forms
  • Centralized Settings: Manage all form IDs from single admin panel
  • Auto-Detection: All forms automatically work with priority ticket system

🎯 Previous Features (v1.2.4)

  • Smart Form Filling: Name and email fields automatically populated when users are logged in
  • Time-Saving UX: Eliminates repetitive data entry for returning customers
  • Multiple Detection Methods: Works with various Elementor form field configurations
  • Non-Intrusive: Only fills empty fields, preserves user-entered data
  • Universal Compatibility: Functions across different browsers and devices

🚀 Previous Updates

✅ File Attachments Fixed (v1.2.3)

  • Eliminated Duplicate Attachments: Fixed issue where files appeared twice in tickets (once as proper links, once as broken "4K 4K 4K" entries)
  • Clean Display: Attachments now appear only once as numbered download links
  • No Functionality Loss: Files remain securely stored and accessible

⚡ Performance Optimized (v1.2.3)

  • Reduced Logging: Streamlined debug output for better performance
  • Cleaner Error Logs: Removed excessive form submission debugging
  • Faster Processing: Optimized attachment handling workflow

🚀 What's New in Version 1.2.2

🛠️ CRITICAL FIX: Custom Thank You Page Redirects (v1.2.2)

  • Fixed Settings Key Mismatch: Resolved critical bug where custom thank you page URLs weren't being read
  • Multi-Layer Redirect System: Implemented robust redirect system with three fallback methods
  • Enhanced Security: Upgraded to wp_safe_redirect() with proper status codes
  • Loop Prevention: Added transient-based tracking to prevent redirect loops
  • Debug Tools: Added comprehensive diagnostic script for troubleshooting
  • Better Logging: Enhanced error logging for all redirect attempts

🐛 Previous Bug Fixes (v1.2.1)

  • Fixed "Reply & Close" Button: Now properly sets ticket status to "Closed" (ID=3) and persists across reloads
  • Fixed Email Sending Errors: Resolved "missing_parameter" error with proper HTML/text content payload
  • Enhanced Logging: Added comprehensive Post SMTP and WordPress mail debugging
  • Duplicate Prevention: Prevents multiple email notifications for same reply
  • Improved Error Handling: Multiple fallback methods for email delivery

🎉 Major Features Added in Version 1.2.0

✨ Major Features Added

  • Custom Thank You Page Redirection after WooCommerce purchases
  • Enhanced Subject Column in admin submissions with tooltips
  • Improved File Upload Settings with tier-specific clarifications
  • Client Name Only Ticket Titles for cleaner appearance
  • Download Attachment Links in ticket body with professional formatting
  • Removed Order Summary Clutter from ticket interface
  • Fixed Reply & Close Status Updates with comprehensive logging
  • German Email Notifications for ticket replies
  • Immediate Reply Visibility with advanced cache management

🛠️ Technical Improvements

  • Advanced caching system with Redis/Memcached support
  • Comprehensive logging and debugging features
  • Enhanced security with proper sanitization
  • Better error handling and validation
  • Extensible hook system for developers

📋 System Requirements

  • WordPress: 5.0 or higher
  • PHP: 7.4 or higher
  • WooCommerce: Latest version (recommended)
  • Awesome Support: Latest version (recommended)
  • Elementor Pro: Required for form functionality

🎛️ Priority Tier System

Tier Price Description Features
A 100€ Premium Full features, file uploads, priority support
B 50€ Standard Full features, file uploads, standard support
C 100€ Basic Limited features, coaching product buyers
D 0€ Free Basic support, character limits, no uploads

⚙️ Configuration

1. Plugin Integrations

Enable required integrations in the admin settings:

  • ✅ Elementor Pro Integration
  • ✅ WooCommerce Integration
  • ✅ Awesome Support Integration

2. Form Configuration

Set up Elementor form IDs for each tier:

  • Premium Form ID (100€)
  • Standard Form ID (50€)
  • Basic Form ID (100€)
  • Free Form ID (0€)
  • Additional Form IDs: Comma-separated list for extra forms (e.g., "f755476, form123, another-form")

3. Payment Settings

  • Custom Thank You Page URL: Set redirect destination after purchase
  • Product IDs: Link WooCommerce products to each tier
  • Coaching Product IDs: Special pricing for coaching customers

4. System Settings

  • Max File Size: Upload limit (1-50 MB)
  • Max Attachments: Number of files allowed (1-5)
  • Auto Cleanup: Automatic cleanup of old pending submissions

📧 Email Templates

Client Notification (German)

Subject: Neue Antwort auf Ihr Coaching-Ticket

Liebe Klientin,

Sie haben eine Antwort auf Ihr Coaching Ticket erhalten. 
[Ticket Übersicht ansehen] (styled button)

Das Ticket bleibt geöffnet für weitere Fragen.

Beste Grüße
Ihre Coachin von
UMGANG UND SORGERECHT

🔧 Developer Hooks

Actions

  • priority_ticket_payment_refresh_display - Trigger display refresh
  • wpas_after_add_reply - After reply addition
  • wpas_ticket_status_updated - Status change monitoring

Filters

  • priority_ticket_payment_tier_detection - Customize tier logic
  • priority_ticket_payment_email_template - Modify email content

🗃️ Database Structure

Submissions Table

  • id - Unique submission ID
  • user_id - WordPress user ID
  • form_data - Serialized form submission data
  • attachments - File attachment information
  • price - Calculated tier price
  • payment_status - Current payment status
  • order_id - WooCommerce order ID
  • token - Unique security token
  • awesome_support_ticket_id - Linked ticket ID
  • created_at - Submission timestamp

🛡️ Security Features

  • Nonce Verification: All AJAX operations protected
  • Input Sanitization: sanitize_text_field(), esc_url_raw()
  • File Upload Security: Type and size validation
  • Directory Protection: .htaccess security rules
  • Permission Checks: Proper capability validation

📊 Admin Features

Submissions Management

  • List View: All submissions with filtering
  • Status Management: Update payment status
  • Manual Ticket Creation: Create tickets from completed orders
  • Bulk Operations: Delete multiple submissions
  • Export/Import: Data management tools

Statistics & Cleanup

  • Cleanup Stats: Monitor old pending submissions
  • File Management: Track upload directory usage
  • Manual Cleanup: Force cleanup operations
  • Automated Cleanup: Scheduled maintenance

🚨 Troubleshooting

Common Issues

Replies Not Visible Immediately:

  • Check cache settings in hosting panel
  • Verify object cache configuration
  • Review error logs for cache clearing issues

Email Notifications Not Sending:

  • Verify SMTP settings
  • Check spam/junk folders
  • Review WordPress email logs

File Uploads Failing:

  • Check PHP upload limits
  • Verify directory permissions
  • Review file type restrictions

Custom Thank You Page Not Working:

  • Go to WooCommerce > Settings > Products > Priority Ticket Payment
  • Ensure "Enable WooCommerce Integration" is checked
  • Set a valid custom thank you page URL (e.g., https://umgang-und-sorgerecht.com/thank-you-ticket/)
  • Use the debug script (debug-thank-you-settings.php) to check configuration
  • Check error logs for "Priority Ticket Payment" redirect messages

Debug Logging

Enable WordPress debug logging to monitor plugin operations:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

Debug Tools

For custom thank you page issues, upload debug-thank-you-settings.php to your WordPress root and visit as admin to check all settings. Remember to delete after use!

📞 Support

For technical support and customization:

SPARKWEBStudio

Documentation

  • Plugin documentation available in /docs folder
  • Inline code comments for developers
  • Hook reference in developer guide

📄 License

This plugin is licensed under the GPL v2 or later.

Copyright (C) 2024 SPARKWEBStudio

This program is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.

🏗️ Development

Contributing

  1. Fork the repository
  2. Create feature branch
  3. Commit changes
  4. Submit pull request

Coding Standards

  • WordPress Coding Standards
  • PSR-4 Autoloading
  • Comprehensive documentation
  • Unit testing (PHPUnit)

Last Updated: January 2024
Tested up to: WordPress 6.4
Stable Tag: 1.2.2