Oyster Interakt for WooCommerce

Send Oyster skin scan results and product recommendations to shoppers on WhatsApp, through your own Interakt account.

Description

Shoppers who take a skin scan on your store normally get their results by email. This plugin sends them on WhatsApp instead, or as well, using your own Interakt account.

When a scan finishes, and again when its product recommendations are ready, this plugin records the event against that shopper in Interakt, along with their scan summary, the recommended products and their images, a link to their PDF report and a link that adds those products to their cart.

This plugin never sends a message itself. It pushes the data and stops there. You build the automation in Interakt and decide what the shopper receives, in your own words and your own design.

Requires Oyster for WooCommerce, connected to your Oyster vendor account. This plugin adds nothing to your storefront and changes nothing about how scans work.

What you need

• An Oyster vendor account with Oyster for WooCommerce connected.
• An Interakt account with WhatsApp Business approved.

Privacy

This plugin sends personal data to a third party. When a scan completes at your store, it sends the shopper's name, email address and phone number to Interakt (https://www.interakt.ai), along with a summary of their scan: the one-line headline, the names of their recommended products, a link to their PDF report and a link that adds those products to their cart.

It does not send the skin analysis itself. Scores, detected concerns and the detail behind them stay in Oyster and are never copied into Interakt.

The report link is short-lived and expires shortly after it is issued. Interakt fetches the PDF once while sending the message.

Your shopper's recorded marketing preferences are sent to Interakt as customer attributes so you can segment on them. They do not decide whether the result itself is sent: a scan result is something the shopper asked for by scanning, so it is delivered as part of that. Anything promotional you build on top is yours to gate, in Interakt.

WhatsApp requires businesses to have opt-in before sending template messages. That is enforced by WhatsApp against your own business account, and collecting it is your responsibility as the sender.

Nothing is sent until you add your Interakt key and enable an event.

External services

This plugin connects to two services.

Oyster (https://api.oysterskin.com). Read through Oyster for WooCommerce, using the credential that plugin already holds for your store, to get the contact details, report link, checkout link and recommended products for a scan. This plugin holds no Oyster credential of its own. See https://oysterskin.com/privacy for Oyster's privacy policy and https://oysterskin.com/terms for its terms of service.

Interakt (https://api.interakt.ai). Called with your Interakt API key to record the shopper and the scan event. See https://www.interakt.shop/privacy-policy/ for Interakt's privacy policy and https://www.interakt.shop/terms-of-service/ for its terms of service. Interakt is the sender of record for these messages, under your own WhatsApp Business account.

Your Interakt API key is stored encrypted on your site and is never displayed again after you save it.

Installation

1. Install and connect Oyster for WooCommerce.
2. Install and activate this plugin.
3. In Interakt, copy your API key from Developer Settings.
4. Go to Settings → Oyster Interakt, paste it, and enable the events you want.
5. In Interakt, build an automation against those events and decide what the shopper receives.

Frequently Asked Questions

Do I have to turn off result emails?

No. The two are independent. Turn emails off in your Oyster dashboard if you want WhatsApp to be the only channel.

What happens if Interakt is down?

Sending is queued and retried with a growing delay for several attempts. A failure never affects the scan itself, and never interrupts the events Oyster sends to your store.

Can I have one event instead of two?

Yes. Enable only "When recommendations are ready". It carries the same report and checkout links, and it arrives after the routine has been generated.

Why did a shopper not get a message?

Most often there is no phone number on record for them. A number is only collected when phone collection is switched on for your Oyster account.

Changelog

0.1.0

• First release. Pushes scan and recommendation events to Interakt with the recommended products, their images, the PDF report link and a cart link, and leaves the messaging to you. Reads your scans through Oyster for WooCommerce, so there is no second Oyster key to create.