Nik Voice Ticketing AI

Nik Voice Ticketing AI is a production-ready, zero-friction, AI-powered voice ticketing system for WordPress developed by Nik Neural AI Inc. It enables website visitors and logged-in customers to record voice messages, automatically transcribe them using advanced Speech-to-Text models (OpenAI Whisper or Modulate.ai), intelligently categorize and summarize the issue using Large Language Models, and track click interactions on the page during the recording session.

Key Features

Zero-Friction Voice Recording

• Vanilla JS Floating Mic Button: Lightweight, ultra-responsive microphone trigger positioned cleanly on the screen.
• Modern Recording Dock: Real-time recording indicator with pulsating red dot, live elapsed timer, and dynamic animated audio waveform.
• Automatic Audio Processing: Audio is packaged in web-standard audio formats (audio/webm with Opus codec, fallback to WAV/OGG) and transmitted securely via the WordPress REST API.

Interactive Click Tracking & Visual Pinning

• Captures DOM element clicks, CSS selectors, coordinates (X, Y), element tags, and millisecond time offsets during voice recording.
• Automatically places temporary visual numbered ripple pins on clicked elements so the user sees their clicks being logged.
• Disables link navigation and form submissions while recording to ensure uninterrupted voice capture.

Bring Your Own Key (BYOK) Multi-Model AI Engine

• Speech-to-Text (STT):
  • OpenAI Whisper (whisper-1): High-accuracy global speech recognition.
  • Modulate.ai API: Ultra-fast voice transcription and toxicity/emotion analysis.
• Language Models (LLM):
  • Supports gpt-4o-mini, gpt-4o, gpt-3.5-turbo, etc., for automated summaries, issue categorization, and department routing.
• Direct WordPress to AI Communication: Uses wp_remote_post without external middleware, maintaining strict data sovereignty.

Unique Ticket ID & Confirmation Email

• Every voice submission generates a unique Ticket ID (e.g., #VD-1LSS67KO).
• A dedicated, non-disappearing success modal presents the Ticket ID, assigned department, and AI summary, along with a 1-click "Copy ID" button.
• Automatically sends a confirmation email to the user with their Ticket ID and customer portal link.

Unified Admin Ticket Console & Settings

• Clean Two-Column Dashboard: View audio recording with custom playback, download link, AI executive summary, full voice transcript, user environment (sanitized OS and Browser), and visual click timeline.
• Dark Mode & Light Mode: Built-in toggle with persistent preferences via localStorage.
• Deduplicated Reply System: Reply to customers with automatic email notifications. Includes built-in duplicate detection and Post-Redirect-Get (PRG) patterns to eliminate duplicate messages or emails on page refresh.

Customer Ticket Portal & WooCommerce Integration

• Shortcode [nikvotia_tickets]: Embed a dedicated ticket portal anywhere on your site allowing customers to view status, listen to voice notes, and reply to staff.
• WooCommerce My Account Endpoint: Seamlessly registers a new "Voice Support Tickets" tab in the WooCommerce customer dashboard.

Advanced Visibility & Audience Controls

• Control which pages, posts, or custom post types display the floating recording button.
• Restrict visibility by user status: All visitors, logged-in users only, logged-out users only, or specific User IDs.

Requirements

• WordPress: 5.8 or higher
• PHP: 7.4 or higher (fully tested on PHP 8.0, 8.1, and 8.2)
• SSL Certificate: HTTPS is required for modern browsers to grant microphone permissions (getUserMedia).
• cURL Extension: Enabled in PHP for outbound REST API requests.

Installation & Setup

1. Upload Plugin:
   • Download the nik-voicedesk directory.
   • Upload it to your WordPress /wp-content/plugins/ directory.
2. Activate Plugin:
   • Navigate to Plugins in the WordPress Admin and activate Nik VoiceDesk AI.
3. Configure Settings:
   • Navigate to VoiceDesk Tickets > Settings in the WordPress admin menu.
   • General Tab: Select your customer portal page and define button visibility rules.
   • AI Integrations Tab: Choose your STT model (Whisper or Modulate.ai) and enter your API keys.
   • Appearance Tab: Customize the button color, icon color, and tooltip text.
   • License Tab: Enter your Enterprise Pro license key to remove all branding.

Shortcodes

Customer Ticket Portal

[nik_voicedesk_tickets]

Add this shortcode to any WordPress page (e.g., /support/ or /my-tickets/) to provide users with a clean, responsive portal to track their tickets and reply to staff.

Privacy & Compliance (PIPEDA by Default)

Nik VoiceDesk AI was designed by Nik Neural AI Inc. following the principles of Canadian privacy compliance (PIPEDA):

• No third-party SaaS middleware is used; all API requests go directly from your WordPress server to your chosen AI provider.
• User environment details are sanitized to only include high-level OS and Browser names, stripping hardware and browser fingerprinting data.
• Voice audio files are stored securely in WordPress uploads and streamed via authenticated REST endpoints.

Corporate Information

Nik Neural AI Inc.
112-970 Burrard Street, Office# 1760
Vancouver, BC V6Z 2R4, Canada
Phone: (604) 283-7353
Official Website: https://nikneural.ca/
VoiceDesk: https://nikneural.ca/voicedesk.php

License

Nik VoiceDesk AI is licensed under the GNU General Public License v2 or later. See LICENSE for details.\n