Introduction

Infobip Omnichannel Messaging for WooCommerce is a powerful plugin designed to enhance customer experience by integrating Infobip's robust communication and marketing automation tools directly into WooCommerce stores. With SMS, email, and data exports, this plugin enables seamless, personalized customer interactions throughout the shopping journey.

Problem Statement & Solution

Many eCommerce businesses struggle with timely, targeted customer engagement. This plugin bridges that gap by enabling WooCommerce stores to leverage Infobip’s omnichannel communication platform, ensuring that customers receive updates, promotions, and personalized messages across SMS and email.

Features

Feature List

• Automated SMS Notifications
  • Send order updates and promotional messages to customers via SMS, triggered by WooCommerce events.
• Transactional Email Integration
  • Replace default emails with Infobip’s reliable email service for improved deliverability and customization.
• Data Export for Infobip People
  • Easily export customer data to Infobip People for data-driven, personalized marketing.
• Live Chat Integration
  • Add a live chat feature for real-time customer support. This requires manual, direct implementation within the WordPress theme, following guidelines in Infobip’s documentation: Infobip Live Chat Documentation.

Installation

Prerequisites

• WordPress (Version 6.3 or greater)
• WooCommerce (Version 8.2 or greater)
• PHP (Version 7.4 or greater)
• Infobip account with valid API key scopes set

Step-by-Step Guide

• Download the plugin from the Neuralab GitHub Repository.
• Upload the plugin .zip file to your WordPress site and install.
• Follow the on-screen instructions to configure SMS and email integrations, for a complete guide, refer to the Installation Documentation.

License

License Details

Additional Resources

Documentation Links

• Postman suite for testing Infobip API endpoints
• Slack integration guide
• Community & Support
  • For help, join our community on the Infobip support forum or contact us directly at support@infobip.com.