R2C – AI Concierge & Chat for Customer Support

Embed R2C's AI sales concierge widget on your site in one click.

Description

R2C is an AI concierge that talks with your site's visitors, answers product questions from your own FAQ knowledge base, and helps them through checkout. This plugin adds a one-line embed of the R2C widget to every page of your WordPress site, with no theme editing required.

This plugin is a thin client for the R2C service. Settings you change here are sent to your R2C account and applied there; the plugin itself does not store or process your visitors' conversations. Day-to-day operation — registering FAQ content, reviewing conversations, managing your plan — happens in the R2C dashboard, linked from this plugin's settings screen once connected.

Source code: https://github.com/milechy/r2c-wordpress-plugin

External Services

This plugin communicates with api.r2c.biz, the R2C API, to connect your site, read and save widget display settings, and load the chat widget script. No request is sent until you explicitly connect the plugin from the settings screen.

• Connecting: sends your email address, your site's URL, name, and language, and your WordPress/plugin versions, so R2C can create or match your account and verify you control this site.

• Opening the settings screen (once connected): fetches your widget's current display settings — position, offset, brand color, and the list of pages/post types where the widget is hidden — from R2C, so the screen never shows stale values. Also fetches a read-only usage summary — this week's conversation count, things the AI learned this week, your current plan, avatar on/off status, published FAQ count, and unresolved inquiry count — to display on the same screen.

• Saving a change: sends only the fields you changed back to R2C.

• Every front-end page view (once connected): loads https://api.r2c.biz/widget/{your-tenant-id}.js, R2C's own script that renders the chat bubble and generates AI responses to your visitors' questions. That script's traffic goes to R2C's own AI providers (OpenAI, Groq, and Google Gemini) and, for the optional voice/avatar feature, LiveKit — not to this plugin.

• R2C Terms of Service: https://r2c.biz/legal/terms.html

• R2C Privacy Policy: https://r2c.biz/legal/privacy.html

Installation

1. Upload the plugin to your site, or install it from the WordPress plugin directory.
2. Activate the plugin.
3. Go to Settings → R2C and connect your site.

Frequently Asked Questions

Does this plugin work without a paid R2C account?

Yes. R2C offers a free plan; connecting from this plugin creates one automatically if you don't already have an R2C account.

Where do I manage my FAQ content, or view conversations?

In the R2C dashboard, linked from this plugin's settings screen once you're connected. This plugin only handles installing and configuring the widget on your WordPress site.

What happens to the widget if I deactivate the plugin?

It stops appearing on your site immediately. Your R2C account, FAQ content, and conversation history are unaffected — reactivating the plugin restores the widget without reconnecting.

What happens if I uninstall (delete) the plugin?

All locally stored settings (your API key, cached display settings) are removed from this site. Your R2C account and its data are not deleted; disconnect first from the settings screen if you also want to revoke the API key on R2C's side immediately.

Changelog

0.1.0

• Connect a WordPress site to R2C (new or existing account) with explicit consent, or by pasting an existing API key.
• Embed the R2C chat widget on the front end, with position, offset, and brand color synced from R2C.
• Hide the widget on specific pages, by post type, or by URL pattern.
• Disconnect at any time; revokes the API key on both sides.