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manifest / users / wp-support-system

WP Support System

Wordpress Support Ticket Plugin with Email Support Tickets

by James Collings · github.com/jcollings/wp-support-system · website

★ 9stars

Install

Download source zip No release zip yet

This is the repository archive. It installs, but the folder name will carry the branch suffix and updates will not flow.

Install straight from GitHub with WP-CLI:

wp plugin install https://github.com/jcollings/wp-support-system/archive/refs/heads/master.zip
No built-in updater. New versions won't appear under Dashboard → Updates. Install new releases yourself, or let Git Updater track the repository.
Readme github.com/jcollings/wp-support-system ↗

An easy to install/use Wordpress Support Ticketing System.

Installation

  1. Download the plugin from here.
  2. Extract the zip archive and copy the plugin to your wordpress plugins directory.
  3. Login to your website, goto the plugins section of the administration area and activate the Support System Plugin.
  4. Add a new page to your website and add the following shortcode to your page __[support_system]__
  5. Click on the settings section of the support menu, Under the General Settings tab set the Support on the drop down menu labelled Support System Page to the new page you added.

Note: Make sure you update wordpress permalinks by visiting the page Settings > Permalinks

Features

  • Email Support Tickets via Email Pipes
  • Public / Member Tickets
  • Ticket Priority
  • Email Notifications
  • Support Ticket Groups
  • Support System Page Shortcode

Change log

Version 0.0.2

  1. Minor Design Changes
  2. Switched IMAP Email tickets for Email Pipe
  3. Seperated Knowledgebase from plugin into addon
  4. Added default Category Group

Version 0.0.1

  1. Initial Beta Release for Testing.