WP Manifestindependent plugin directory
manifest / users / tickefic

Tickefic

React support ticket system WordPress Plugin. Use 'themefic' for both User and PW.

by Al Amin · github.com/dev-alamin/tickefic · website

★ 0stars

Install

Download source zip No release zip yet

This is the repository archive. It installs, but the folder name will carry the branch suffix and updates will not flow.

Install straight from GitHub with WP-CLI:

wp plugin install https://github.com/dev-alamin/tickefic/archive/refs/heads/main.zip
No built-in updater. New versions won't appear under Dashboard → Updates. Install new releases yourself, or let Git Updater track the repository.
Readme github.com/dev-alamin/tickefic ↗

Support Dashboard Plugin

Overview

A lightweight, modern ticketing system for WordPress. Logged-in users manage tickets via a React-powered frontend dashboard, while administrators handle requests through the native WordPress backoffice. User dashbaord screenshot

Key Features

  • Automated Setup: Creates a "User Dashboard" page with [tickefic_user_dashboard] on activation.

  • Modern Frontend: React-based UI for ticket submission, status tracking, and profile management.

  • Secure Authentication: Custom REST login and session handling with nonce verification.

  • Native Integration: Uses Custom Post Types (CPT), Taxonomies, and Metadata for data storage.

  • Role-Based Access: Private views for customers; full oversight for agents and admins.

Architecture

The plugin utilizes a decoupled architecture:

  • Backend: WordPress (PHP) provides the data layer and REST API.

  • Frontend: React handles UI and state management.

  • Communication: JSON-based exchange via the WordPress REST API using apiFetch.

Data Model

Tickets (tickefic_ticket)

  • Subject/Description: Stored as post_title and post_content.

  • Ownership: Linked via post_author.

  • Status/Priority: Managed through registered post metadata:

    • tickefic_status (Open, In Progress, Closed)

    • tickefic_priority (Low, Normal, High)

    • tickefic_assigned_agent (User ID)

Categories

  • Handled via the tickefic_cat custom taxonomy.

REST API Endpoints

Custom routes registered under the tickefic/v1 namespace:

  • GET /user-status: Validates login session and retrieves user data.

  • POST /login: Handles secure frontend authentication.

  • GET /wp/v2/tickefic: Retrieves tickets (filtered by author/status).

  • POST /wp/v2/tickefic: Creates new tickets with metadata.

Security & Permissions

  • Data Isolation: Users are restricted to viewing only their own posts via rest_tickefic_ticket_query.

  • Capability Mapping: Subscribers are granted specific tickefic_ticket capabilities without gaining access to standard blog posts.

  • Meta Protection: auth_callback and user_has_cap filters ensure only authorized users can modify ticket attributes.

  • Validation: All inputs processed via sanitize_text_field and absint.

Technical Stack

  • Backend: PHP 7.4+, WordPress CPT, REST API.

  • Frontend: React, ES6+, Vite (Development).

  • State Management: React Hooks and WordPress apiFetch.

Future Scope

  • Priority Workflow: Automated escalations based on ticket age.

  • Attachments: Support for media uploads via REST.

  • Notifications: Email triggers for status changes or agent replies.

  • Agent Dashboard: Dedicated React view for support staff.